Membership Clerk – Analyst

San Francisco, CA

Full Time

Membership

Entry Level

KQED is looking for a Membership Clerk – Analyst to join our Membership Operations team at our headquarters in San Francisco, California. You are responsible for supporting projects, exercising an understanding of data to make process and workflow recommendations, performing data checks, resolving membership-related issues, drafting documents, and providing exemplary customer service when required.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics https://www.kqed.org/about/code-ethics

The mission that drives us
KQED provides citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19

The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.

Salary Information - $32.92-$40.12 per hour

Essential Functions:

Effectively interact with staff members to compile, understand and resolve their database/customer service issues

Responsible for providing on-air fundraising results including reporting on specific key metrics
Communicate and provide knowledge transfer to other staff through the creation of training materials
Provide excellent customer service and experience
Assess, analyze and research data problems and recommend viable alternatives for consideration
Communicate effectively with wide variety of people
Participate in special data-related projects as needed
Assist in drafting, reviewing, maintaining and revising instructions/documents/manuals/processes/SOPs
Other duties as assigned

Candidate qualifications:

2+ years customer service or similar experience
2+ years database experience
Knowledge of CRM systems
Clear understanding of logical and physical database design and data
Effective problem-solving and critical thinking skills and be able to work independently
Demonstrated ability to effectively communicate orally and in writing
Attention to detail
Proficiency with Microsoft and Google suite
Excellent interpersonal skills
Ability to learn new technologies and procedures quickly
Demonstrated ability to meet deadlines & multi-task in a fast-paced work environment
Undergraduate degree or equivalent work experience

Physical Demands:

Ability to lift a minimum of fifteen (15) pounds;
Ability to exert maximum muscle force to lift, push, pull or carry;
Ability to use abdominal and lower back muscles over time without fatigue;
Ability to stand and/or sit for extended periods;
Ability to bend, stoop, stretch, twist, sit, and reach;
Fine motor skills;
Good visual and auditory acuity.

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KQED envisions a public media organization with a culture that centers human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. This is our internal vision for DEI. Share with us how you would contribute to advancing our vision at KQED. We invite you to read our DEI statement on our website*

KQED, Inc. is a private, non-profit enterprise, dealing with public information and funds. Accordingly, we require all applicants for positions at KQED, Inc., to complete the following: PLEASE READ CAREFULLY. BE SURE TO SIGN AND DATE BELOW.

I hereby certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given to the questions on this application by me are true and correct to the best of my knowledge.I understand that any omissions or material misrepresentation on this application or on any document used to secure employment may be cause for rejection of this application or for immediate discharge if I am employed.

I authorize KQED, Inc. to contact my references and look into my work record, education and other matters related to my suitability for employment. I also authorize the references I provide to disclose to KQED, Inc. information and documents related to my work record, without giving me prior notice of such disclosures. In addition, I release KQED, Inc., my former employers and all other persons, corporations, partnerships and associations from any and all claims arising out of or related to such disclosures.

I also understand that nothing contained in this application or conveyed during the hiring process is intended to create an employment contract between me and KQED, Inc.

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