About KQED:

KQED is the NPR and PBS member station for Northern California, combining media, journalism, and technology for the common good. We provide trusted public radio, television, and independent reporting on the issues that matter most to the Bay Area, aspiring to be the region’s leading convener of civic dialogue. Our community of visionaries, storytellers, technologists, educators, and innovators shares a passion for public media and a belief that we are better together—striving each day to grow, improve, and stay accountable. 

Position Summary:

KQED Creative is seeking a motivated and curious Project Management Systems Implementation Intern to help bring a newly defined project management system to life. Building on prior workflow audits and AI research, this role will focus on prototyping, testing, and implementing improved workflows that integrate with JIRA and AI-enabled tools. 

Working closely with the Creative Director, Creative team, and IT partners, you’ll help translate strategy into practice—ensuring new systems are functional, scalable, and adopted across the organization. Your work will directly influence how KQED Creative collaborates, operates, and delivers content more efficiently.
 

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. 

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color,  people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics  https://www.kqed.org/about/code-ethics

The mission that drives us:

KQED provide citizens of Northern California with a community-supported alternative to commercial media.   We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely.

Essential Functions:

• Support the development and implementation of an AI-enhanced project management system for KQED Creative. 
• Map, prototype, and refine workflows that integrate JIRA with selected tools and processes. 
• Test and evaluate workflow solutions using real or sample project requests to identify opportunities for improvement. 
• Collaborate with the KQED Creative and IT teams to gather feedback, align on requirements, and ensure technical feasibility. 
• Identify and help eliminate inefficient, redundant, or low-value workflows to improve team productivity. 
• Document workflows, processes, and system updates in clear, user-friendly formats. 
• Develop training materials and support team adoption of new tools and workflows. 
• Organize and synthesize feedback to inform ongoing optimization and system improvements.

Knowledge/Experience Required:

• Currently pursuing a degree in Marketing, Communications, Business, or a related field, or equivalent experience.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Detail-oriented, curious, and eager to learn.
• Strong written and verbal communication skills.
• Familiarity with project management tools (JIRA exposure preferred).

Knowledge/Experience Desired:

• Experience in testing or implementing software tools or systems.
• Familiarity with AI productivity tools or automation platforms.
• Interest in systems design, operations, or workflow optimization.
• Experience gathering user feedback and iterating on solutions.
• Knowledge of public media (enthusiasm/nerdiness is a plus!).

Growth & Development Opportunities:

• Gain hands-on experience implementing real-world project management systems.
• Learn how AI tools are integrated into operational workflows.
• Develop skills in prototyping, testing, and system optimization.
• Receive mentorship from Creative and IT leaders.
• Contribute to a high-impact initiative that improves organizational efficiency.

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