Title: On - Call Member Services Clerk 

Schedule Format - Location: Hybrid - San Francisco

Pay Information: $34.07 - $41.33 hourly 

The Lockbox Gift Processing Associate, provides gift processing support for Membership
operations and may also support new fundraising initiatives as required. This position reports to
the Senior Manager, Membership Operations. The successful candidate will be required to join
NABET Local 51.

One of our core values at KQED is that we are better together, and that we commit to learning,
growth, and holding ourselves accountable. We value the contributions of marginalized people
in society — including Black, Indigenous, and all people of color,  people with disabilities, and
LGBTQIA+ people — and we believe that these communities must be centered in the work we
do, and we strongly encourage members of these communities to apply.

Essential Functions:
● Assists with reviews of current practices to make recommendations for process
improvement.
● Reports any processing irregularities and any irreconcilable issues to manager.
● Specializes in processing multiple contribution methods including but not limited to
cash/check gifts by stock, donor advised funds, trusts and individual retirement
accounts.
● Processes membership and development gifts via Lockbox and through WFB/PayPal
and EFT transactions. Notifies Development of gifts over $10K.
● Responsible for reviewing feedback and either responding in a timely manner or
forwarding to the appropriate department for response.
● Provides support in other areas of gift processing to the operations department as
required.
● Supports customer service as needed addressing inbound inquiries culminating in an
outbound response by phone and/or email as well as other critical work assigned by
operations supervisor.
● Customer service phone shifts as needed.

Knowledge/Experience Required:

● Experience with payment processing and a desire to implement positive change driving
positive customer experience outcomes.
● An openness to and excitement for learning new processes, programs, and skills as
needed in order to deliver the highest possible quality of customer service and increase
efficiency.
● Excellent oral and written communication skills.
● Ability to manage difficult situations with tact, diplomacy and excellent customer service.
● Proven track record in working with others to problem-solve and create effective
solutions.
● The ability to multi-task, collaborate, and prioritize work in a fast-paced environment.
● Ability to interact effectively with external vendors as well as staff within the Membership
Department and in other departments throughout the organization.
● Experience with Revolution OnLine a plus.