Media Technology Engineer
KQED is looking for a Media Technology professional to join its technical support group. The group supports TV Master Control which uses dedicated servers (HP servers running Windows OS) to play out file-based and live content on four channels 24x7x365. Additionally, this group supports KQED’s live media creation and media production operations. 90% of the equipment that KQED uses for its master control, media production, and live theater presentations is comprised of servers, NAS, and client PCs.
KQED has a typical business network for administration and other office-related operations and an entire IT staff supporting it. KQED maintains an entirely separate network for its media (TV, Radio, and Events/Theater) spaces. The Media Technology Engineer will be responsible for working with the Cisco network switches (using iOS) to add VLANs, establish LACP connections, troubleshoot, and other actions. The Media Technology Engineer will work with a mix of servers that run Windows Server 20xx, RedHat, CentOS, and Ubuntu. Additionally, two of KQED’s media sub-systems run on Docker Containers, so familiarity with containers is becoming increasingly important.
An essential part of the Media Technology Engineer’s job is interacting with end users of systems that provide graphics, that transfer large files, that provide a shared database of content and other functions unique to a media-based operation. A solid IT skillset will enable the successful candidate to add the particular knowledge of how the systems are used and the ‘language’ and terms used to describe issues with the operation of these systems.
While KQED desires a candidate that has already worked with media-based systems, KQED would also value a candidate with solid IT skills who is eager to expand the use of those skills in this media-oriented environment.
Salary range information will be provided to applicants who are contacted for an interview
One of our core values at KQED is that we are better together, and that we commit to learning, growth, and holding ourselves accountable. We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.
This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19.
The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.
- Supports KQED TV Operations and Events AV end-user technology
- Maintains software and hardware inventory and works with support vendors to ensure regular maintenance.
- Primary support responder to technical issues in support of TV Master Control, TV Production, and TV Post-Production
- Primary support responder to technical issues related to KQED Events AV technology in primary and/or secondary events spaces
Essential Functions and Other Job Duties:
- Uses a complete documentation suite that includes Excel spreadsheets, Word documents, Google Sheets and Google Docs documents, Visio drawings, and AutoCAD drawings.
- Familiarity with support access procedures for KQED Media Technology Engineering major equipment vendors.
- Works closely with IT Support to determine connectivity in and out of the TV Engineering network to the internet and the main IT network.
- Using Zoom, Teamviewer, MS Teams, Slack, or other remote tools to observe remote computers, help end-users at KQED, and host support vendors.
- Support ticketing, tracking, and inventory tools, including Jira Atlassian trouble tickets and Solarwinds Network monitoring.
- Troubleshoot problems with tools including off-air loggers, Streamscope ATSC analyzer, TSReader Pro and Wireshark.
- Updates the technical ‘how-to articles in KQED’s “Confluence” Knowledge-base and any future collaborative or informative staff resources.
- Ability to communicate at an end-user level regarding graphics, camera robotics, virtual sets, studio cameras, NRCS (iNews), ingest and playout servers for production,
- Work with the TV Master Control Media Asset Management to understand the end-user workflows and interfaces to the ProTrack and WideOrbit traffic systems, Imagine ADC automation, Telestream Vantage, and LiveCap,ture.
- Work with the TV Production and Digital Post-Production PAM/MAM systems to understand the end-user workflows and interfaces to MOS gateways, video transcode engines, NAS/SAN storage arrays, etc.
- 5+ years in a TV Engineering or IT Technical Support role
- Proven administration knowledge in Windows operating systems
- Familiarity with the basics of command-line in Linux operating systems, using “Putty” or similar terminal software
- Excellent working knowledge of Microsoft Excel.
- Basic networking troubleshooting skills.
- Detail-oriented, thorough & organized. Understands the importance of controlling connections to the internet from Engineering computers.
- Solid technical aptitude for learning technology quickly and applying learned principles to other situations
- Strong written and verbal communication skills and solid analytical skills.
- Ability to interact within groups and capable of leading minor group activities.
- Service-oriented and motivated to provide an exceptional customer experience.
- This position is specifically for nightside media technology priority coverage. The ability to work nights and weekends is required
- Hands-on knowledge of AES67 audio and SMPTE-2110 video
- Working knowledge of Avid iNews
- Working knowledge of MAM, PAM, BPM, and other workflow orchestration tools
- Working knowledge of Cisco and/or Arista switches and routers
- Working knowledge of StorNext, Synology, FastServe, and other high-performance storage platforms
- Experience with Cisco IOS and the ability to work with VLAN and other settings
- Ability to create technical workflows in Telestream Vantage as well as other workflow orchestration platforms and appliances
- Experience with Adobe software applications - mainly Adobe Premiere, Acrobat Reader, and Acrobat DC
- Proven administration knowledge of Mac OS operating systems
- An awareness and willingness to follow security guidelines for administrator-level access to servers
Let us tell you more about our benefits:
Whether you’re single, married, have children, are in a domestic partnership or anything in between, we have you covered. Employees at KQED enjoy a family-friendly workplace offering paid time off, paid holidays, paid parental leave, family medical leave benefits, comprehensive health/vision/dental and commuter benefits as well as a 403(b) plan. KQED encourages diversity, openness and offers training to support personal and professional development. In addition, we are proud to offer Employee Resource Groups, wellness programs as well as free KQED membership.
The mission that drives us:
KQED is for everyone who wants to be more.
Our television, radio, digital media, and educational services change lives for the better and help individuals and communities achieve their full potential.
KQED serves the people of Northern California with a community-supported alternative to commercial media.
We provide people with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.
We celebrate diversity, embrace innovation, value lifelong learning and partner with those who share our passion for public services.