Full-Time: Associate Director, Development Operations

San Francisco, CA
Full Time
Mid Level


Under the direction of the Senior Director, Leadership Gifts, the Associate Director of Development Operations is responsible for ensuring vertical and horizontal integration, strong cross-functional collaboration and coordination, and high quality outputs across all fundraising operations activities including fundraising analytics and reporting, budget and revenue management and forecasting, gift management (processing, acknowledgements, and agreements) for the Development Division, including Leadership Gifts, Planned Giving, Foundations, Stewardship and Operation departments. This position will supervise the Operations Development Associate and is also responsible for tracking and analysis of aggregate monthly fundraising goals for Leadership Giving stakeholders and portfolio performance reporting for Major Gift Officers.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. 

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color,  people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

The mission that drives us:

KQED provides citizens of Northern California with a community-supported alternative to commercial media.   We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19.

Salary Information $83,000-$103,000 Annually

Essential Functions:

  • Develop business rules and ways to optimize Development’s use of Revolution Online (ROI) CRM. Work collaboratively with KQED departments to resolve CRM issues and implement best practices. Develop CRM trainings for new Development staff. Remain informed about organizational updates and changes and share Development’s needs with KQED/ROI Core team. (30%)
  • Responsible for day-to-day operations, including production and segmentation of event invitations and donor communications (mailing and email lists), management of monthly Journal Entry process, creating and oversees tracking of performance metrics for development staff and works with managers to identify issues early and drives toward goal attainment. (25%)
  • Serves as the primary liaison to the Finance team on the creation and monitoring of department budget and revenue (20%)
  • Oversees the gift management process including gift processing, smooth creation of timely and consistent gift acknowledgments, and drafting and reviewing agreements and ensuring appropriate internal reviews and approvals (through supervision). (10%)
  • Create on-air credit schedules and monitor that they are airing accordingly. Ensure the booking and release of pledge drive and major donor challenge grants. (5%)
  • Serve as project manager on select projects impacting the Development Division. (5%)

Other Job Functions:

  • Perform other duties as assigned (5%)

Knowledge/Experience Desired: 

  1. Bachelor's degree or equivalent educational training preferred (STEM field a plus)
  2. At least 4 years’ experience of extensive CRM management, reporting and analysis, preferable with Revolution Online.
  3. Proficiency with Microsoft Office suite with advanced proficiency in Excel and working knowledge of Google suites.
  4. The individual should be energetic, self-directed and assertive, and also flexible, creative and understanding. 
  5. Ability to accurately synthesize, analyze, and translate data for financial and activity reports.
  6. Excellent project management skills required including the ability to manage multiple projects, drive to deadlines, and maintain disciplined adherence to department goals.
  7. Communication and interpersonal skills must be at the highest possible level.
  8. Demonstrated experience with financial analysis and understanding of fundraising in a complex and dynamic organization, preferably in a non-profit environment.

Let us tell you more about our benefits:

Whether you’re single, married, have children, are in a domestic partnership or anything in between, we have you covered. Employees at KQED enjoy a family-friendly workplace offering paid time off, paid holidays, paid parental leave, family medical leave benefits, comprehensive health/vision/dental and commuter benefits as well as a 403(b) plan. KQED encourages diversity, openness and offers training to support personal and professional development. In addition, we are proud to offer Employee Resource Groups, wellness programs as well as free KQED membership.



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